Refund & Liability Policy

At Bissa Auto Tune LLC, we provide specialized automotive module services including cloning, virginizing, flashing, and key programming. Our services are performed on customer-supplied parts, and due to the technical and custom nature of our work, the following policy applies:

🚫 Parts Disclaimer

We do not sell or supply parts.
It is the customer’s responsibility to ensure the module or key sent is correct, compatible, and functional.
We are not liable for incorrect part numbers, mismatched hardware/software versions, or damaged components provided by the customer.

💰 Refunds & Service Policy

No refunds will be issued once a service has been completed.
If a module is unreadable or cannot be programmed due to internal damage or incompatibility, a diagnostic or bench test fee may still apply.
If cancellation is requested before the service begins, a partial refund may be granted, minus any return shipping and handling costs.

🧰 Mobile Services

If we travel to your location and the programming cannot be completed due to the use of an incorrect or incompatible module, or due to a vehicle issue outside of our control, a service call fee will still apply.
Cancellations made less than 24 hours before a scheduled appointment may also incur a cancellation fee.

📦 Shipping & Returns

You are responsible for the cost and risk of shipping modules to and from our location.
We strongly recommend using insured and trackable shipping for all mail-in services.
Our shipping/return address is:

Bissa Auto Tune LLC
66 Gallaway Ln
Willingboro, NJ 08046

✅ Warranty

Our work is tested and verified before return. A limited service warranty applies to our programming work (30–90 days depending on the service).
Warranty does not cover issues caused by improper installation, incorrect parts, or unrelated vehicle faults.

📩 Questions?

For any questions about this policy, or to confirm your part's compatibility before sending it in, contact us at:
📧 info@bissaautotune.com
📞 (856) 444-5353